Top tips

· Wherever possible, communicate face-to-face with colleagues. They are likely to be far more attentive and if it’s important to receive instant feedback, this is often the best means of doing so.

· Make sure the tone, style and content - and the communication medium used - are relevant to the audience.

· Make sure the information reaches all the right people, that it is regular, up-to-date and concise.

· Don’t overdo it. Information overload will result in colleagues becoming selective about what they read/take in.